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SAP FUCTIONAL SAP APO SAP CRM Functional SAP CS SAP E-Recruitment SAP ESS-MSS SAP EWM SAP FICO SAP FSCM SAP GTS SAP HR/(HCM) SAP IS-OIL & GAS SAP IS-RETAIL SAP IS-UTILITIES SAP MDM SAP MM SAP PP SAP PM SAP PS SAP PLM SAP QM SAP SD SAP SOLUTION MANAGER SAP SRM 7.0 SAP TESTING SAP SNC SAP WM SAP TECHNICAL SAP ABAP SAP ABAP BI SAP ADOBE FORMS SAP BASIS SAP SECURITY WITH GRC SAP BO SAP BODS SAP BPC SAP BW/BI SAP CRM TECHNICAL SAP EP SAP HANA SAP HR-ABAP SAP NETWEAVER SAP OO-ABAP SAP WEBDYNPRO-ABAP SAP WEBDYNPRO-JAVA SAP WORKFLOW SAP XI/PI	SAP CRM Functional Course Curriculum  Overview of the SAP CRM Functional Training   Base Customization    Introduction to ERP, SAP, R/3 Architecture, SAP Modules. Introduction to SAP CRM, Basics and Architecture. Organization Model. Business Partner. Product Master. Transaction Processing. Copy Control. Item Category Determination. Organizational Data Determination. Partner Processing. Status Management. Business Activity and Task. Actions. Pricing. Territory Management. Marketing Web Client UI. Business Role Creation and Assignment. Segmentation using Attribute Set. Info Set. External List Management. Mail Forms. Product Proposals. Campaign Management. Campaign Automation. Lead Management. SALES Sales Opportunity Management. Quotation Management. Order Processing. Contract Management. Rebate Processing. ASA Methodology. Overview of the SAP CRM ADVANCED course Marketing Web Client UI. Business Role Creation and Assignment. Segmentation using Attribute Set. Info Set. External List Management. Mail Forms. Product Proposals. Campaign Management. Campaign Automation. Lead Management. Sales Opportunity Management. Quotation Management. Order Processing. Contract Management. Rebate Processing. ASAP Methodology. Service Installed Base Management Service Agreements Service Contracts Service Order Management Complaints and Returns In house repair Warranty Claims Middleware Solution Overview Data Exchange with R/3 Part 1 Data Exchange with R/3 Part 2 Middleware Operations Interaction Center IC Web client Overview Agent Functions Alert Management, ERMS Call List Management IC Web client Sales, Marketing , Service
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